Refund Policy for Secret Alice Shopping Service

At Secret Alice shop, we are committed to providing accurate and reliable shopping services. Due to the nature of our business, we do not accept returns or refunds unless we made an error (e.g., wrong item purchased or delivered).

When Refunds Are Granted

You may be eligible for a refund only in the following cases:

• We purchased or delivered the incorrect item based on your request.
• The item arrived damaged or defective (proof required).
• The order was not fulfilled as agreed.

Non-Refundable Situations

• Change of mind – Since we act as your personal shopper, we cannot accept returns or refunds for items purchased correctly according to your instructions.
• Buyer’s remorse (e.g., sizing issues, color discrepancies, or personal preference changes).
• Perishable, customized, or final-sale items (unless our error).

How to Request a Refund

If you believe you qualify for a refund due to our mistake:

• Contact us within 3 days of receiving your order.
• Provide your order number, photos/video proof (if applicable), and a clear explanation.
• We will review and respond within 3-5 business days.

Refund Process

Once approved, refunds will be issued to your original payment method within 3-5 business days.

If a replacement is possible, we may offer that instead.

Questions?

For any concerns, email us at [email protected].

Last Updated: 28 July 2025